Orders can be canceled within 24 hours from the moment you order. We will charge a restocking fee of 4.99.00 USD on this cancellation.

We do not guarantee cancellation of orders during any period and we reserve the right to process your order. Email us at [email protected] to cancel your order.

2. Orders can be changed within 24 hours from the moment you order.

You cannot get a refund except if you have the following case:

  • You do not receive your order at all.
  • It has not been 24 hours since you placed the order!

We follow a 30-day return policy if your product is not the one you ordered. In case your product defects, please email us and we will change your product.

We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at [email protected]   to change your order.

3. Why does jojomerch collect and use this personal data?

We collect and use your personal data for the following reasons:

to fulfill your orders and deliver merchandise to you
to personalize your experience of jojomerch, and help you find the items you may be interested in purchasing
to monitor the technical functionality of the jojomerch site, by understanding how you use it and use that information to make improvements jojomerch
to provide technical support and respond to user inquiries, and communicate with you for jojomerch-related purposes, such as order receipts and shipping notifications;
to prevent fraud or potentially illegal activities
to enforce our Terms of Service
to target and deliver advertising, consistent with any permissions you have given us or revoked
to notify users of updates to jojomerch
to solicit feedback to improve jojomerch products and services and customize your user experience
to inform you about new products or promotional offers
for other legitimate business purposes as explained in the Privacy Policy.

4. How does jojomerch protect my personal data?

jojomerch implements commercially reasonable security measures to protect the security of your information both online and offline, and we are committed to the protection of customer information. The profile information associated with a jojomerch user account is protected by the password each member uses to access their online account. It is important that you protect and maintain the security of your login information and that you immediately notify us of any unauthorized use of your account. If you forget the password for your jojomerch account, the website allows you to request instructions that explain how to reset your password. When you sign in to your account or enter payment information (such as a credit card number when purchasing virtual currency), we encrypt the transmission of that information using secure socket layer technology (“SSL”). While we take reasonable precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe (including your account password), and to log out of your account after use. Unfortunately, the transmission of information over the Internet is not completely secure. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.

5. How does jojomerch share / transfer my personal data?

We may provide your information to third parties that perform services on our behalf, including payment processing, product delivery, data analysis, e-mail delivery, hosting services, and customer service. jojomerch may subcontract processing to, or share your personal data with, third parties located in countries other than your home country. Your personal data may, therefore, be subject to privacy laws that are different from those in your country of residence. Regardless of where your information is processed, we apply the same protections described in our Privacy Policy. For more information, please refer to Section 5 of our Privacy Policy.

6. Your Personal Data Rights

In accordance with the General Data Protection Regulation or “GDPR”, as available and except as limited under applicable law, individuals have the rights pertaining to their personal data described below. If you have further questions, please refer to our Privacy Policy or reach out to us at [email protected] Access your personal data The right to be informed of and request access to the personal data we process about you. Update your personal data The right to request that we amend or update your personal data where it is inaccurate or incomplete. Restrict the use of your personal data The right to request that we temporarily or permanently stop processing all or some of your personal data. Object to the use of your personal data The right to object to us processing your personal data where we no longer have a legitimate or legal need to process it. Object to direct marketing The right to object to your personal data being processed for direct marketing purposes. Object to automated decision making The right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect. Port your personal data The right to request a copy of your personal data in a machine-readable format and the right to transmit that personal data for use in another party’s service. Erase your personal data The right to request that we delete your personal data.

7. How can I control what personal data jojomerch uses?

To utilize any of these rights pertaining to your personal data, please reach out to us at [email protected]

8.Contact Us

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please send an e-mail to [email protected]